Shipping policy

General Information

Kerbside Delivery: All deliveries are kerbside unless agreed otherwise.

Amazon Fulfilment: Easy, Evo and Moon models are often fulfilled by Amazon and usually cannot be cancelled or amended once ordered.

Manual Dispatch: Some machines are currently dispatched manually while we transition stock away from Amazon.

Installation & Access: If you require delivery into your premises or installation, please complete our installation enquiry form.

Timed Deliveries: If you require delivery within business hours, please contact us before ordering.

In-Stock Items

Dispatch: Around 95% of orders are dispatched the same day, with the remainder dispatched the following working day.

Delivery Method: Next-day B2B pallet delivery or Amazon FBA.

Delivery Type: Kerbside only.

Vehicle Size: Deliveries are typically made using 14.5 tonne vehicles or larger.

Delivery Times:
Easy, Evo & Moon models may arrive up to 9pm, 7 days a week.
Larger machines are typically delivered Monday to Friday, between 8am and 6pm.

Order Changes: Easy, Evo and Moon orders usually cannot be amended once placed. Please contact us immediately regarding larger machines.

Factory Orders

Lead Times: Estimated lead times are shown on product pages.

Delivery Method: Direct from manufacturer via B2B pallet network.

Transit Time: Typically 5–10 working days once dispatched.

Delivery Hours: Monday to Friday, usually between 8am and 6pm.

Changes & Re-Delivery: Failed deliveries, amendments or re-delivery requests may incur additional charges.

Overseas Shipping

VAT: UK export orders are zero-rated for VAT. Import duties, taxes and customs charges are the buyer’s responsibility.

Terms: Delivered at Place (DAP).

Estimated Delivery Times:
Ireland & Northern Ireland: Approx. 5+ working days.
Jersey, Guernsey & Islands: Approx. 5–15 working days.

Delays & Missing Goods

Delays: Delivery delays can occasionally occur due to courier or customs issues outside our control.

Lost Goods Timeframes:
UK shipments: 30 days.
Ireland shipments: 60 days.

Missing Goods: Please report missing items or delivery issues to info@pizzasolutions.co.uk as soon as possible.

Order Accuracy: Please ensure delivery details and equipment selections are correct before placing your order.