FAQs

We supply commercial pizzeria and bakery equipment including spiral dough mixers, dough dividers, dough rounders, ovens, refrigeration and related equipment.

Equipment can be supplied with standard kerbside delivery, or we can arrange installation, commissioning, servicing, maintenance and repairs where available.

Easy, Evo and Moon Line machines are supplied with plugs fitted. Larger equipment is not.

Different sites require different electrical connections, including hardwiring, 16A commando plugs, 32A commando plugs or standard sockets.

Many products are stored in third-party warehouses and arrive from the factory without plugs fitted, making customer-specific wiring impractical.

We strongly recommend that all commercial equipment is installed by a suitably qualified electrician to ensure local regulations and insurance requirements are satisfied.

Yes. Standard delivery is kerbside only and is included in the purchase price.

The driver will place the equipment as close to your premises as reasonably possible using a pallet truck, provided the surface is smooth, level and suitable.

Drivers do not take equipment inside buildings, unpack equipment, remove it from pallets or assist with installation.

Please inspect the packaging and equipment as soon as it is delivered. If there is visible damage, note it on the delivery paperwork and take clear photographs of both the packaging and the machine.

Contact us immediately with your order details and photographs. Do not install or operate equipment if the damage may affect its safe operation.

No. Delivery and backorder dates are estimates unless we have specifically confirmed otherwise in writing.

Backorder dates depend on factory production and transport and can occasionally change because of manufacturing delays, customs, freight or carrier issues. We will update you if we are made aware of a significant delay.

Yes, in many areas of the UK.

Installation must be arranged before delivery. We will require a video showing site access and measurements for any narrow doorways, corridors or restrictions.

Availability depends on your location and engineer availability.

You are responsible for checking access dimensions before ordering.

Many mixers, dough rounders and dividers fit through standard commercial doorways. Larger machines and some ovens may require dismantling or special access arrangements.

Please refer to the dimensions shown on our product specification sheets and measure carefully before purchase.

Yes. We can arrange servicing, maintenance and repairs throughout much of the UK.

Where local engineers are unavailable, equipment can often be returned to our workshop in York or serviced by approved third-party contractors.

For our professional models, yes, where practical.

We have approved engineers covering many of the more heavily populated areas of the UK and will normally arrange for one to attend. In more remote areas, we may suggest using a suitably qualified local engineer or returning the machine to us for inspection or repair.

For small mixers, we generally ask that the machine is returned to us, or that you arrange a suitably qualified local engineer. Sending an engineer to a small machine can quickly become disproportionately expensive compared with the value of the machine, particularly if the engineer does not have the required parts and a second visit is needed.

Returning a small mixer to us is usually the quickest and most cost-effective way to have it inspected and repaired.

Generally, no loan machine is available for small mixers.

For larger professional machines, we may be able to provide a loan machine, but this is considered on a case-by-case basis and depends on availability, location and transport. A loan machine is not guaranteed.

Most of the equipment we sell is very low maintenance. Ovens generally only require regular cleaning.

Small Easy and Evo mixers should have their drive belts and chains inspected every six months. Any belt or chain found to be slack should be adjusted.

Larger mixers and dough rounders should have their belts inspected every 6–12 months, depending on how heavily they are used.

For more information, see our equipment maintenance guidance, Sunmix and Moon use and maintenance guide, and repairs, help and advice articles.

Yes. We stock a range of common parts and can obtain others from the manufacturer. Availability and lead times will vary depending on the model and age of the equipment.

Parts diagrams and technical information are available on our website. Please send us the model and serial number of your machine, together with a clear list or photographs of the parts required.

We work with a network of independent engineers and contractors across the UK.

Some work regularly on our equipment and are highly familiar with it, while others may be experienced commercial catering engineers who have not previously worked on our specific machinery.

Not always.

Where we have engineers who regularly work on our machines, we will normally use them. In areas where they are unavailable, we may offer an engineer who has not previously worked on that specific model.

Where this applies, we will make it clear before any work proceeds.

Repairs are normally invoiced based on time spent, plus any parts required.

Where a fault cannot be diagnosed remotely, engineers will investigate and report their findings before additional work is authorised.

Please send us a short 20–30 second video showing the problem, a written description of what is happening, the address where the machine is located and a clear photograph of the model and serial-number plate.

Please also include any error codes, unusual noises and details of when the fault occurs. This helps us diagnose the problem and decide the most suitable next step.

Not always. Where possible, we will try to diagnose the fault remotely before arranging a visit, but some problems can only be confirmed once the machine has been inspected.

Engineers cannot carry every possible part for every model. They may need to identify the fault, order the required parts and return for a second visit. Additional travel and labour charges may apply.

The warranty covers manufacturing faults arising during the applicable warranty period.

It does not normally cover wear items, accidental damage or faults caused by misuse, overloading, inadequate maintenance, incorrect installation, an unsuitable electrical supply or unauthorised repairs.

Please contact us before arranging any work that you believe may be covered by the warranty. Any potential warranty repair should be agreed with us before work proceeds.

We strongly recommend choosing a mixer that is larger than your current requirements rather than operating continuously at maximum capacity.

For example, if you regularly need to mix 60kg of dough at low hydration levels, you should consider an 80kg or larger mixer.

Running equipment below its maximum limits generally improves reliability, reduces wear and extends service life.

Capacity figures are intended as guidelines only.

Flour strength, hydration level, dough temperature, ingredient quality, recipe formulation and mixing technique can all significantly affect performance.

If you have a three-phase machine and it is not reaching its expected capacity, ask a suitably qualified electrician to check the incoming power supply. We have seen cases where a phase was missing on the supply side, preventing the machine from developing full power and causing the overload protection to trip.

If you regularly work with low-hydration doughs or heavy recipes, we recommend purchasing a larger machine rather than operating continuously at the published limits.