Terms of service
Terms and Conditions
Fringe Industries Limited
Trading as Pizza Solutions & Bakeri Solutions
Unit L, Escrick Business Park
Escrick, YO19 6FD
Tel: 07554 676266
Email: info@pizzasolutions.co.uk
1. Equipment Sales
1.1 Business-to-Business Sales
Our equipment is supplied for business and professional use. Unless expressly agreed otherwise in writing, all sales are made on a business-to-business (B2B) basis and the purchaser confirms that they are acquiring the goods wholly or mainly for the purposes of their trade, business, craft or profession.
Nothing in these terms excludes or restricts any rights or remedies which cannot lawfully be excluded or restricted.
1.2 Equipment Selection
Customers are responsible for ensuring that equipment is suitable for their intended use, production requirements, premises, available space and electrical or other services.
Where we make a recommendation, it is based on the information supplied to us by the customer. Customers should provide accurate information about their intended production volumes, recipes, operating methods, electrical supply and other relevant requirements.
Customers are welcome to view and demonstrate equipment at our showroom or, where available, at one of our affiliate locations. Visits are by appointment only.
1.3 Product Specifications
Product specifications, finishes, components and minor design details may be changed by the manufacturer without notice where this does not materially affect the function or performance of the equipment.
1.4 Installation and Commissioning
Equipment requiring professional installation or commissioning must be installed, tested and commissioned by a suitably qualified and competent person in accordance with the manufacturer's instructions, the equipment data plate and all applicable regulations.
Where applicable, electrical supply, phase, voltage and rotation direction must be checked before use.
Incorrect installation, commissioning or electrical supply may cause serious equipment damage and may affect warranty cover where it causes or contributes to a fault.
2. Delivery and Shipping
2.1 Delivery Information and Estimates
We aim to make delivery as straightforward as possible. Estimated lead times are shown on individual product pages, quotations or order information, with available delivery options normally shown at checkout.
Delivery dates and times are estimates unless expressly agreed otherwise in writing. Lead times may vary due to production, carrier, transport, customs or other delays.
2.2 Kerbside Delivery
Unless otherwise expressly agreed, deliveries are kerbside only.
Carriers are not responsible for moving equipment inside premises, positioning equipment, negotiating steps or restricted entrances, unpacking equipment or carrying out installation.
The customer is responsible for making suitable arrangements to move equipment from the kerbside delivery point into its final position.
2.3 Access
Pallet deliveries are normally made using large commercial vehicles.
The customer is responsible for ensuring that there is suitable vehicle access and a safe, firm and reasonably accessible unloading point.
If access is restricted, unsuitable for a large commercial vehicle or subject to any unusual requirements, the customer must contact us before ordering or as soon as possible before dispatch.
2.4 Installation and Delivery Beyond Kerbside
Installation, positioning or delivery beyond kerbside is not included unless expressly agreed.
If installation or additional handling is required, customers should complete our installation enquiry form at:
https://www.pizzasolutions.co.uk/pages/equipment-installation
Installation or specialist delivery services may be subject to additional charges.
2.5 Timed Deliveries
Standard carrier services do not normally guarantee a specific delivery time.
If a timed or specific delivery service is required, this must be agreed before dispatch. Additional charges may apply.
In-Stock Equipment
2.6 In-Stock Delivery
Next-working-day delivery is usually available for in-stock equipment, subject to the applicable order cut-off time, warehouse location and carrier availability.
Goods are held across several warehouses, so dispatch cut-off times may vary. Available delivery services will normally be shown at checkout.
Deliveries normally take place Monday to Friday between approximately 9am and 6pm.
The customer must ensure that someone is available to receive the goods and that the telephone number provided with the order can be answered if the driver needs to make contact.
2.7 Order Changes and Cancellations
Customers should contact us as soon as possible if an order needs to be amended or cancelled.
Much of our order processing and fulfilment is automated and orders may be processed or dispatched shortly after being placed. We cannot guarantee that an order can be amended or cancelled once processing has begun.
Where goods have already been dispatched, diverted or committed to transport, reasonable additional transport, handling or administration costs resulting from a requested change may be chargeable.
Back-Ordered and Factory-Ordered Equipment
2.8 Lead Times
Estimated lead times for back-ordered or factory-ordered equipment are shown on the relevant product page, quotation or order information.
Lead times are estimates and may change due to manufacturing, production, availability or transport delays.
2.9 Direct Factory Delivery
Large equipment, including ovens and professional mixers, may be delivered directly from the manufacturer to the customer's delivery address or routed through our UK warehouse using a B2B pallet network.
Once goods have been dispatched from the manufacturer, delivery will typically take approximately 5 to 10 working days, although this may vary.
Pallet deliveries normally take place Monday to Friday between approximately 8am and 6pm.
2.10 Customer Not Ready for Delivery
If a customer is not ready to accept delivery when factory-ordered goods are due to be dispatched, they must contact us as soon as possible.
Where reasonably practicable, we may arrange for the goods to be diverted to or received at our York warehouse and held until the customer is ready.
Additional transport, diversion, handling, storage or redelivery costs resulting from a customer's request to delay delivery may be charged to the customer.
Diversion cannot be guaranteed once goods are in transit.
Failed Deliveries
2.11 Customer Delivery Information
The customer is responsible for providing an accurate delivery address, telephone number, contact details and any relevant information concerning site access.
2.12 Failed Delivery and Redelivery Charges
Reasonable additional charges may be passed on to the customer where a delivery fails or additional transport is required because:
- nobody is available to receive the goods;
- the driver is unable to contact the customer or nominated recipient;
- the delivery address or contact information supplied is incorrect or incomplete;
- vehicle access is restricted or unsuitable and we were not informed in advance;
- the customer refuses or is unable to accept delivery;
- the delivery location is unsafe or unsuitable for unloading; or
- a further delivery attempt, diversion or redelivery is required for reasons outside the reasonable control of Pizza Solutions or the carrier.
International and Island Deliveries
2.13 VAT, Duties and Import Charges
Where applicable, qualifying UK export orders may be supplied without UK VAT.
The customer is responsible for any applicable import VAT, duties, local taxes, customs charges, clearance fees and other charges imposed in the destination country or territory.
2.14 International Shipping Terms
Unless otherwise expressly agreed, international shipments are supplied DAP (Delivered At Place).
The customer is responsible for import clearance and associated charges where applicable.
2.15 Estimated International Delivery Times
Estimated transit times are generally:
- Ireland and Northern Ireland: approximately 5 working days or more.
- Jersey, Guernsey and other islands: approximately 5 to 15 working days.
These are estimates only. Customs, ferry, carrier or local delivery arrangements may result in additional delays.
Delayed and Missing Shipments
2.16 Delivery Delays
Delivery dates and times are estimates unless expressly agreed otherwise in writing.
Delays can occasionally occur due to carriers, manufacturing, transport, customs, weather, access issues or other circumstances outside our reasonable control.
2.17 Missing Shipments
If a shipment is significantly delayed or cannot be located, we will investigate the matter with the carrier.
Customers should notify us as soon as possible if goods have not arrived when expected so that an investigation can be started.
As a general carrier claims procedure, shipments may be treated as potentially lost after approximately 30 days within the UK or 60 days for international shipments, subject to the relevant carrier's investigation and claims process.
These periods do not prevent a customer from reporting a missing shipment earlier.
2.18 Reporting Delivery Problems
Missing goods, delivery problems or other shipping issues should be reported to info@pizzasolutions.co.uk as soon as possible.
Customers with unusual delivery requirements, restricted access or questions regarding delivery should contact us before ordering.
3. Returns and Refunds
3.1 Return Authorisation
Goods must not be returned without prior authorisation from Pizza Solutions.
Where a return has been agreed, we will provide appropriate return instructions.
3.2 Transit Damage
Visible transit damage should be reported to us as soon as possible and preferably within 48 hours of delivery.
Customers may be asked to provide photographs or videos of the packaging, pallet and equipment so that the matter can be investigated with the carrier.
Where possible, customers should retain damaged packaging until we have confirmed whether it is required for the carrier investigation.
3.3 Change-of-Mind Returns
As our sales are B2B, we do not normally accept change-of-mind returns.
Where we agree to accept a return, goods must be unused, unopened, complete and in their original packaging.
Unless otherwise agreed, a 30% restocking charge will apply and the customer will be responsible for return transport.
3.4 Incorrectly Ordered Goods
Customers are responsible for checking product specifications and suitability before ordering.
Where we agree to accept the return of correctly supplied goods which were ordered incorrectly, the return will normally be treated in the same way as a change-of-mind return.
3.5 Faulty Goods
Where equipment is reported as faulty, we may require photographs, videos, operating information, remote diagnostic checks or return of the equipment for inspection.
Subject to these terms and any applicable legal rights, we may repair, replace or refund the goods at our reasonable discretion.
3.6 Refunds
Where a refund has been agreed, it will normally be processed following receipt and inspection of the returned goods.
Any authorised deduction for damage, missing parts, use, restocking charges or other agreed costs will be notified to the customer.
3.7 Return Transport
Where we accept that a fault or transit damage is covered by us, reasonable return transport costs arranged or approved by Pizza Solutions will normally be covered by us.
Return costs for change-of-mind returns, incorrectly ordered goods, clearance goods or faults caused by matters excluded from warranty are the customer's responsibility.
4. Warranty
4.1 Standard Warranty
Unless otherwise stated, new equipment includes a 12-month parts and labour warranty for customers located within UK mainland, commencing from the date of supply.
For overseas sales, Scottish Highlands and Islands, reseller sales or locations outside our normal service area, warranty support may be provided on a parts-only or return-to-base basis.
Unless expressly agreed otherwise, transport costs associated with returning equipment from these areas are the customer's responsibility.
4.2 Warranty Remedy
Where a valid warranty fault is confirmed, Pizza Solutions may repair, replace or refund the equipment at its reasonable discretion.
Commercial equipment may receive an on-site repair where reasonably practicable and subject to engineer availability.
Easy, Evo and other smaller machines are generally return-to-base unless otherwise agreed.
4.3 Warranty Exclusions
Warranty does not cover normal wear and tear, routine servicing, routine adjustment or consumable and wear items such as drive belts.
Warranty also does not cover faults or damage caused or materially contributed to by:
- misuse or operator error;
- overloading or operation outside the stated capacity or operating limits of the machine;
- incorrect installation or commissioning;
- incorrect voltage, phase, electrical supply or rotation direction;
- lack of required inspection, cleaning or maintenance;
- contamination, water ingress or foreign material entering the equipment;
- continued operation after a fault has developed;
- failure to follow operating, diagnostic or maintenance instructions;
- accidental or malicious damage; or
- unauthorised modification or repair.
Motors, inverters, speed controls, bearings and other components remain covered where failure results from a genuine manufacturing or component defect.
They are not covered where inspection shows that the failure was caused or materially contributed to by one of the exclusions above.
4.4 Unauthorised Work
Warranty cover may be refused where equipment has been dismantled, modified, repaired or worked on by anyone other than Pizza Solutions, the manufacturer or a contractor authorised by Pizza Solutions, where that work has caused or contributed to the fault or prevented proper diagnosis.
4.5 Warranty Claims and Customer Cooperation
Customers making a warranty claim must provide any photographs, videos, operating information or other reasonable diagnostic information requested by Pizza Solutions.
Equipment must also be made reasonably available for inspection, collection or repair.
We normally require requested information or access to be provided within 7 days where reasonably practicable.
Failure to cooperate, respond to reasonable requests or make equipment available may delay or suspend the claim until the required information or access is provided.
4.6 Continued Use After a Fault
Where a fault occurs, the customer must stop using the equipment where continued operation could reasonably cause further damage or create a safety risk.
Additional damage or increased repair costs caused by continued use after a fault has developed, or after Pizza Solutions has advised that the equipment should not be used, will not be covered by warranty.
4.7 Warranty and Goodwill Inspections
Where equipment is collected, returned or inspected as part of a warranty claim or an agreed goodwill inspection or repair, Pizza Solutions may dismantle and inspect the equipment as reasonably necessary to identify the cause of the reported fault.
If inspection shows that the fault or damage resulted from misuse, operator error, overloading, lack of maintenance, contamination, incorrect installation, incorrect electrical supply, continued use while faulty, unauthorised repair or another matter excluded from warranty, the work may be treated as a chargeable repair.
In these circumstances, the customer may be charged the reasonable costs incurred in connection with the equipment, including:
- diagnosis;
- dismantling and inspection;
- labour;
- replacement parts;
- engineer attendance;
- collection;
- transport; and
- return delivery.
This applies even where Pizza Solutions initially agreed to inspect, collect or attempt to repair the equipment free of charge as a goodwill gesture.
Where practicable, we will advise the customer of further chargeable repair costs before carrying out work beyond that reasonably necessary to inspect and diagnose the fault.
Where lawful, Pizza Solutions or its appointed repairer may retain possession of equipment in its custody until charges properly due in connection with inspection, diagnosis, repair, collection or transport have been paid in full.
4.8 Installation
Equipment requiring professional installation or commissioning must be installed and commissioned by a suitably qualified and competent person in accordance with the manufacturer's requirements and applicable regulations.
Failure to do so may affect warranty cover where incorrect installation causes or contributes to a fault.
4.9 Maintenance
Equipment must be inspected and maintained at suitable intervals for its type, workload and level of use.
Mixer maintenance guidance is available at:
https://www.pizzasolutions.co.uk/pages/equipment-maintenance
Maintenance and inspection should be undertaken by a competent person where appropriate.
4.10 Extended Three-Year Referral Warranty
Where an extended three-year referral warranty applies, collection, return and other transport costs are not included unless expressly stated otherwise.
5. Seconds, Open-Box and Ex-Demo Equipment
5.1 Seconds and Clearance Equipment
Goods specifically sold as seconds or clearance equipment may have cosmetic marks, transport damage, wear or other defects.
Known defects will be described where reasonably practicable.
Warranty cover for clearance or seconds equipment will be as stated on the relevant product listing, quotation or order documentation.
5.2 Open-Box Equipment
Open-box equipment is supplied on the terms stated on the relevant product listing.
Where we offer a 14-day return option, goods must be returned unused, complete and in the condition supplied.
The customer is responsible for return transport unless otherwise agreed.
5.3 Ex-Demo Equipment
Unless otherwise stated, ex-demo equipment includes a 12-month parts and labour warranty.
Ex-demo equipment may show reasonable cosmetic marks or evidence of previous demonstration, handling or transport.
6. Packaging, Collections and Returns
6.1 Return Packaging
Customers are responsible for adequately packaging equipment being returned to Pizza Solutions.
Where appropriate, goods must be securely boxed or crated, firmly secured to a suitable pallet, stackable and capable of being safely moved using a pallet truck.
The customer is responsible for loss or damage caused by inadequate return packaging.
Additional carrier charges resulting from unsuitable packaging, non-stackable pallets, failed collections or inaccurate weights and dimensions may be passed on to the customer.
6.2 Collections
Where Pizza Solutions arranges collection for a return, warranty claim, service or repair, the goods must be packaged in accordance with our instructions and ready at a safe and accessible kerbside or loading point.
Unless expressly agreed otherwise, carriers cannot enter buildings, dismantle equipment or remove heavy machinery from inside premises.
The customer is responsible for getting the equipment safely to the agreed collection point.
The customer or a nominated contact must be available by telephone during the collection.
6.3 Failed Collections
Failed collections resulting from the goods not being ready, inadequate packaging, lack of suitable access, inaccurate information or inability to contact the customer may be chargeable.
7. Catering Equipment Service and Repair
7.1 Service Area
We can arrange servicing and repairs across much of the UK.
Equipment located outside our normal engineer network may need to be returned to us or repaired by a third-party engineer.
7.2 Quotations and Estimates
Where work is chargeable, we will provide a quotation, estimate or agreed charging basis before arranging the work where reasonably practicable.
Diagnostic work may be chargeable even where the equipment cannot be repaired during the first visit.
7.3 Appointments
Service dates and engineer arrival times are estimates unless expressly agreed otherwise.
Traffic, previous jobs, breakdown complexity, engineer availability and parts availability may require an appointment to be delayed, rearranged or changed.
7.4 Diagnosis
An initial engineer visit may be diagnostic only.
Although we aim to complete repairs during the first visit where possible, further visits, testing or replacement parts may be required.
7.5 Information Before Attendance
Customers should provide clear and accurate information about the reported fault and, where requested, photographs or videos.
Accurate information improves the likelihood of the engineer bringing the correct parts and completing the repair efficiently.
7.6 Charges
Customers are responsible for all agreed or otherwise properly chargeable costs, including labour, parts, travel, shipping and additional visits required.
Parking charges, congestion charges, tolls and similar site or access-related costs may be recharged where incurred in connection with the attendance.
Additional work outside an agreed quotation will not normally be carried out without prior approval unless reasonably necessary for safety or to prevent immediate further damage.
7.7 Equipment Downtime
Pizza Solutions is not responsible for loss of production, loss of profit, loss of revenue, loss of business or other indirect or consequential losses arising from equipment downtime, except to the extent that such liability cannot lawfully be excluded or restricted.
7.8 Customer Information and Site Conditions
Customers must provide accurate information regarding:
- the equipment;
- the reported fault;
- access requirements;
- electrical or other services; and
- relevant site conditions.
Materially inaccurate or incomplete information may result in additional charges where it causes additional work, travel, attendance or parts to be required.
7.9 Cancellation and Rescheduling
Appointments cancelled or rescheduled with less than 24 hours' notice may incur a reasonable cancellation charge reflecting costs already incurred or engineer time reserved.
7.10 Repair Warranty
Unless otherwise stated, repairs carried out by Pizza Solutions or one of our approved engineers include a 60-day warranty covering the workmanship and replacement parts forming part of that specific repair.
This repair warranty does not cover unrelated faults, misuse, subsequent damage or failure of components which did not form part of the original repair.
7.11 Third-Party Engineers
In locations where we do not have an established approved engineer, we may assist the customer in arranging attendance by an independent third-party engineer.
Where this is agreed as a chargeable service, the customer will be responsible for the agreed reasonable costs of the engineer's attendance, diagnosis, labour and travel, regardless of whether the fault can be resolved during that attendance.
We cannot guarantee the workmanship or outcome of repairs carried out by independent engineers who are not acting as approved subcontractors of Pizza Solutions.
8. Machine Hire
8.1 Hire Period
Unless otherwise agreed, the standard hire period is 14 days from delivery.
8.2 Condition and Cleaning
Hire equipment must be returned reasonably clean and in substantially the same condition as supplied, allowing for fair wear and tear.
A £45 cleaning charge may apply where additional cleaning is required.
Damage caused by misuse, neglect or operator error will be chargeable.
We may photograph equipment before dispatch and recommend that customers also record its condition on arrival.
8.3 Hire Extensions
Extensions must be agreed before the end of the current hire period.
Where equipment has not been made available for collection at the end of the agreed hire period, hire charges will continue at the applicable weekly rate until the equipment is made available, unless the delay is caused by Pizza Solutions or its carrier.
8.4 Weekly Charges
Hire is charged in full weekly periods unless otherwise agreed.
8.5 Return Packaging
Equipment must be returned using suitable protective packaging and, where supplied on a pallet, safely secured to an appropriate pallet.
8.6 New Hire Customers
First-time hire customers may be required to provide their business name, company details and appropriate proof of identity before equipment is released.
8.7 Transport Damage
Customers are responsible for damage caused by inadequate packaging when returning hired equipment.
8.8 Loss or Non-Return
Where hired equipment is not returned or made available for collection and the customer fails to respond to reasonable attempts to arrange its return, Pizza Solutions may continue to charge hire and may seek recovery of the replacement value of equipment which is lost or not returned.
8.9 Operator Responsibility
Hire equipment must be operated by suitably trained and competent staff and used only for its intended purpose.
Damage caused by misuse, overloading or improper operation is chargeable.
8.10 Insurance and Duty of Care
The customer is responsible for taking reasonable care of hired equipment and protecting it from theft, fire, flooding, water ingress, vandalism and misuse while it is in their possession.
Customers are strongly advised to maintain suitable insurance covering hired equipment.
9. Liability
9.1 Liability That Cannot Be Excluded
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
9.2 Business Losses
Subject to clause 9.1, Pizza Solutions shall not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of production, loss of anticipated savings, loss of goodwill or loss of business arising from the supply, delivery, use, failure, servicing or repair of equipment.
9.3 Business Continuity
The customer is responsible for maintaining appropriate business continuity arrangements where interruption, breakdown or delayed delivery of equipment could materially affect their operations.
10. General
10.1 Retention of Title
Ownership of goods supplied by Fringe Industries Limited remains with Fringe Industries Limited until the price due for those goods has been paid in full.
Risk in the goods passes in accordance with the agreed delivery arrangements and is separate from ownership.
10.2 Governing Law and Jurisdiction
These terms and any contract between the customer and Fringe Industries Limited are governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction in relation to disputes arising from or connected with the contract.
10.3 Severability
If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary and the remaining provisions will continue in force.
10.4 Entire Agreement
These terms, together with the relevant quotation, order confirmation, invoice and any written terms specifically agreed between the parties, form the agreement between Pizza Solutions and the customer in relation to the relevant supply.