Terms of service
Fringe Industries Limited – Trading as Pizza Solutions & Bakeri Solutions
Unit L, Escrick Business Park, Escrick YO19 6FD
Tel: 07554676266
Email: info@pizzasolutions.co.uk
1.0 Equipment Sales
1.1 Nature of Transactions:
All transactions facilitated through this website are strictly Business-to-Business (B2B). These transactions do not fall under the Consumer Rights Act 2015; therefore, consumer contract regulations, including Distance Selling Regulations, do not apply.
1.2 Liability:
Fringe Industries Limited accepts no liability for losses arising from the use of our website, products, or services. Customers are responsible for ensuring equipment suitability and compliance with relevant regulations.
1.3 Product Specifications:
Specifications of goods may change without prior notice to improve quality and performance.
1.4 Installation and Use:
Small domestic machines come with a plug. Larger commercial machines are sold without a plug and must be installed by a qualified professional. Specifications regarding power requirements are detailed on the machine’s data plate and in the product description on our website. Rotation direction must be checked (red arrow), and the machine must be commissioned by a qualified professional.
1.5 International, Overseas and Highlands Sales:
All orders are shipped under DAP (Delivered At Place) Incoterms. Import duties, taxes, and associated charges are the responsibility of the purchaser.
2.0 Return & Refund Policy
2.1 B2B Sales:
All transactions on this site are business-to-business (B2B). Consequently, the Consumer Rights Act 2015 and related consumer contract regulations do not apply.
2.2 Product Type:
We specialise in supplying commercial equipment intended for professional use.
3.0 Return & Refund Process
3.1 Authorisation Required:
Do not return anything until a return has been authorised. Return instructions will be provided once authorised.
3.2 Damaged Goods:
Contact us within 48 hours of delivery to report damaged goods. We will require photographs of the packaging and goods.
3.3 Change of Mind:
Goods must be returned unopened, unused and in 100% original packaging. A 30% restocking fee applies.
3.4 Faulty Goods:
Faulty goods must be returned to us unless otherwise agreed. We will arrange repair, replacement or refund at our discretion.
3.5 Initiating Returns:
To initiate a return, contact info@pizzasolutions.co.uk. Follow-up instructions will be provided.
3.6 Refunds:
Refunds are processed following receipt and inspection of returned goods. Funds are returned within 14 days. Partial refunds may apply if items are damaged, used, incomplete or have parts missing.
3.7 Return Charges:
Shipping costs for returning damaged or faulty items are covered by Pizza Solutions where the fault or damage is accepted by us. For change-of-mind returns, clearance items or incorrectly ordered goods, the customer is responsible for return shipping.
4.0 Lost or Delayed Items
4.1 Policy on Lost Items:
Items are considered lost after 30 days in the UK and 60 days in Ireland.
5.0 Warranties
5.1 Coverage:
Products include a 12-month parts and labour warranty for UK mainland customers. For overseas sales, resales and Scottish Highlands, warranty cover is parts only.
5.2 Warranty Claims:
We may repair, replace or refund items under warranty at our discretion. Labour costs for items sold internationally or through resellers are the responsibility of the reseller, importer or customer.
5.3 Warranty Exclusions:
The warranty does not cover drive belts, wire safety guard adjustment, speed controls or motors, as these can be subjected to misuse. Incorrect installation, incorrect electrical supply, lack of maintenance, overloading, misuse or continued use while faulty may void the warranty.
Commercial lines may receive on-site repair subject to engineer availability. Non-commercial lines must be returned to our facility unless otherwise agreed.
The warranty is void if goods are opened, modified, repaired or worked upon by anyone other than Pizza Solutions or Pizza Solutions-approved subcontractors.
5.4 Limitations of Warranty:
Once a warranty claim has been raised, the customer must provide any information, photographs, videos or other evidence reasonably requested by Pizza Solutions and must make the equipment available for inspection, collection, return or repair within 7 days.
Failure to provide the requested information, respond to communications or make the equipment available within this period may result in the warranty claim being suspended, limited or rejected.
If a fault occurs, customers must cease using the equipment. Continued use of equipment after a fault has been reported, or after diagnostic instructions have been provided, may cause further damage.
Any damage, additional repair costs or consequential losses resulting from continued use, delayed inspection, delayed repair, failure to respond to communications, failure to provide requested information or failure to follow instructions provided by Pizza Solutions shall not be covered under warranty.
Pizza Solutions shall not be liable for any deterioration, secondary damage or increased repair costs arising from the customer's failure to make the equipment available for inspection or repair within the required timeframe.
5.5 Installation:
All goods must be installed, tested and commissioned by a qualified engineer. Installation must follow all applicable UK regulations and standards, along with the manufacturer’s specifications and guidelines. Failure to comply may void the warranty.
5.6 User Maintenance:
Mixers should be inspected periodically in line with our maintenance guide here.
5.7 Extended 3 Year Referral Warranty:
Shipping of goods back and forth is not included.
6.0 Seconds, Open Box & Ex-Demo Equipment
6.1 Seconds:
Clearance items are not covered by warranty. Seconds may have minor marks or defects from transport and use. If you need a machine in perfect condition, choose a brand new one.
6.2 Open Box:
Open-box goods are not covered by warranty but may be returned within 14 days for a refund. Buyer pays return shipping. Goods must be returned unused, complete and in the condition supplied.
6.3 Ex-Demo:
Ex-demo goods include a 12-month parts and labour warranty unless otherwise stated. Ex-demo units may have minor marks or transport wear. If you need a machine in perfect condition, choose a brand new one.
7.0 Packaging, Returns, Warranty Returns, Servicing & Repairs
7.1 Packaging Requirements:
Pizza Solutions is not responsible for damage to goods returned in transit. Customers should insure return shipments. Goods must be crated or boxed, secured to a pallet, stackable and movable with a pallet truck.
Charges for unsuitable packaging, unstackable pallets or failed collections will be passed on to the customer. Weights and sizes must be accurate. Any carrier charges resulting from incorrect information will be chargeable.
8.0 Catering Equipment Service and Repair
8.1 Service Area:
We can organise servicing and repairs across most of the UK. Equipment outside this area may need to be shipped to our engineers.
8.2 Quotation and Agreement:
A quotation will be provided outlining potential charges. You must accept our terms, complete the purchase, and provide the work location before service can be scheduled.
8.3 Appointments:
All appointment dates and times are approximate. Traffic, repair complexity, emergency breakdowns, or parts availability may cause rescheduling.
8.4 Initial Visit and Diagnosis:
The first visit is for diagnosis. While we aim to repair equipment on the first visit, additional visits may be required. Subtle faults may need to develop before they can be accurately diagnosed.
8.5 Preparation for Visit:
We recommend sending detailed videos of the fault via email or WhatsApp. This increases the chance of a first-visit repair. Preliminary remote diagnosis may still require follow-up visits.
8.6 Billing and Payments:
All services are billed as per the quotation. Customers are responsible for paying for parts, shipping, labour, and additional visits. Non-payment may result in delays or additional charges.
8.7 Limitations of Liability:
We are not responsible for costs or losses resulting from equipment downtime.
8.8 Customer Responsibilities:
Customers must provide accurate information. Misrepresentation may cause delays and additional cost.
8.9 Cancellation and Rescheduling:
Appointments cancelled or rescheduled within 24 hours may incur charges.
8.10 Warranty and Service Guarantee:
Repairs are covered by a limited warranty of 60 days. This covers defects in workmanship and materials used in the repair. It does not cover unrelated new issues.
8.11 Warranty and Service Guarantee:
When we engage engineers outside of our regular trusted network, particularly in areas where we have no prior working relationship, all time and costs incurred are chargeable, regardless of outcome. We do not guarantee the success of repairs performed by third-party engineers unfamiliar with our equipment, and any such costs will be passed on to the client in full.
9.0 Machine Hire Terms & Conditions
9.1 Hire Duration:
The standard hire period is 14 days from delivery unless agreed otherwise. For example, if received on 1st June, it must be wrapped and ready for collection by 16th June.
9.2 Condition on Return:
The machine must be returned clean. A £45 cleaning fee applies if returned dirty. Normal wear is acceptable. Damage caused by misuse will be charged. We photograph equipment before dispatch and recommend customers document condition on arrival.
9.3 End of Hire / Hire Extensions:
If you require an extension, contact us before the return date. To end the hire, palletise and wrap the machine, send us a photo and collection address, and we will supply labels. Failure to do so automatically extends hire, chargeable at the weekly rate.
9.4 Weekly Charging Policy:
Hire is charged per full week. Partial weeks are charged as a full week.
9.5 Return Packaging:
The machine must be strapped to its original pallet and wrapped using original materials.
9.6 New Customers:
First-time hirers must provide a business name, company number, and valid ID before dispatch.
9.7 Transport Damage:
Customers are responsible for suitable packaging when returning equipment. Damage due to inadequate packaging will be charged.
9.8 Loss or Non-Return:
If the machine is not collected within 30 days after hire end due to customer non-communication, the full replacement value becomes payable.
9.9 Late Returns:
Late returns are charged at the full weekly rate. Repeated delays may incur additional logistics charges.
9.10 Operator Responsibility:
Equipment must be used by trained staff. Damage caused by misuse is chargeable.
9.11 Insurance:
Customers are strongly advised to insure equipment against theft and accidental damage while in their possession.
9.12 Customer Duty of Care:
The customer is responsible for protecting equipment from theft, fire, flooding, water ingress, vandalism, or misuse.
10.0 General
10.1 Governing Law:
UK law applies. Jurisdiction is the courts of England and Wales.
10.2 Title:
Ownership of goods remains with Fringe Industries Limited until paid in full.